How AI can aid the transport industry

By Amelie Johnson, freelance writer.

Artificial intelligence (AI) is rapidly making its way into every industry, and the transport sector is no exception. Thanks to this innovative tool, we can now take trips (and transport cargo) in a way that is much more efficient, safe and sustainable.

In this guide, we explain exactly how AI is helping to evolve the landscape of public transport.

Traffic management

Thanks to AI software, conductors can now receive real-time alerts about traffic incidents, road closures and weather updates. This can help them to plan more efficient routes, ultimately ensuring that vehicles arrive at their destinations on schedule, or at the very least, with minimal delays.

Not only is this helpful for travellers, it can have a huge impact on the efficiency of industry practices as a whole. With fewer delays, business can run more smoothly and transport professionals may find it easier to meet their targets and deliverables.

Maintenance predictions

Ensuring a safe journey is the number one priority in the transport industry, and because of this, regular process audits and vehicle maintenance checks are crucial. Whilst it’s important to take a hands-on approach so that nothing is missed, AI can be useful for offering regular maintenance alerts and predicting potential issues, ultimately simplifying the process for staff and helping them to stay on top of vehicle upkeep.

In addition, AI can be used to develop regulatory frameworks, which encourage more stringent maintenance and safety protocols.

Improved customer experience

AI can offer personalised travel schedules to the public at the click of a button, drawing on real-time data to determine the best transport route. In fact, 38% of people may already be using AI to plan their travel itineraries, according to a report by Forbes. Using AI in this way can make the process of taking public transport much easier for the customer, who no longer has to seek advice in person to plan their journey or book their tickets.

In addition, AI tools can be used to assist customers with their travel bookings online, whether that involves answering queries through a customer service chatbot or processing payments and refunds through an online portal.

Are there any drawbacks?

As with all other industries that are utilising AI, there may be a few small drawbacks to implementing the technology. The first is a matter of keeping customer data secure when they interact with AI, such as when making payments or opening an online account. Luckily, so long as security measures are in place and are regularly updated, customers can use AI platforms safely and securely.

While AI can be used to automate and streamline certain processes, human interaction with the technology is crucial to ensure it’s working the way it should. As long as professionals in the industry work closely with AI, they can make sure it’s making a beneficial impact on the industry as a whole.


Author: Amelie Johnson
Amelie has a keen interest in AI and its uses. She enjoys sharing her insights with the readers of her blog, so that others can better understand the key benefits of the innovative technology.

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