The ByBox Tech Courier service delivers benefits to Nordic ID
Sep 12, 2012
ByBox has teamed up with Nordic ID, manufacturer of Auto ID handheld terminals, to offer its customers the benefit of using a Tech Courier for onsite swap outs. ByBox specialises in delivering in-night pre 8am to a network of 1,500 locker locations across the UK but has extended its offering with the launch of its Tech Services Division, providing customers with a truly seamless service enabling them to strip further costs and inefficiencies out of their supply chains.
Nordic ID is an expert in Radio Frequency Identification (RFID) and provides mobile devices for professional use enabling customers to improve their inventory management, customer service, communication and supply chain control. By using the ByBox Tech Courier service, which operates 365 days a year, Nordic ID avoids squandering the precious time of its highly trained engineers on simple jobs. Instead ByBox' straightforward service for swap-outs and non-intensive installations, frees up its own engineers for more complex tasks.
In order to ensure the company's increasingly expanding Tech Courier operation continues to deliver an exemplary service ByBox has invested £400,000 in new IT equipment to ensure its team of 160 Tech Couriers are the best-equipped in the sector. Each of them has been issued with state-of-the-art iCourier tablets enabling them to refer to scripted instructions via their tablets.
Paul Courtney, Head of Technical Courier Service Delivery for ByBox, said: "We are in a good position and the roll out of the iCourier tablets has put us head and shoulders above any other Tech Courier business. We are aiming to make our couriers as effective as possible through the use of the tablets while still being able to give our customers visibility of their calls from start to finish through our unique software platforms. Our Tech Courier service is a real enhancement to the complete supply chain solution which ByBox offers to its customers."
Samantha White, Service Delivery Manager of Nordic ID said, "Nordic ID UK prides itself on providing a high quality service to our customers that is fast, efficient and cost effective. Last year, we were looking to enhance our maintenance packages to include the option of a Tech Courier swap out and after careful consideration; we chose to work with ByBox as we felt that their knowledge and understanding of the courier network and customer requirements was second to none."
"From our first meeting, through to the present day, they have been extremely professional and provided a high success rate on our calls – feedback from our customers has been very positive. The relationship between our two companies has proven to be a successful one – long may it continue!"